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Shipping policy

Air Freight, Sea Freight and Ground Freight.

  • Round the clock expeditions
  • Signature Against Package Delivery
  • Complaints for Shortages and Faulty Parts

All Shipping options are available

Air Freight, Sea Freight and Ground Freight (sometimes free), 3 day, 2nd day air, Overnight, Early AM, and Weekends.

Orders shipped via Next day, second day, and three day services are available for an additional cost. Items too heavy or too large will be sent via common carrier or air freight. Customers who refuse delivery of an order with the exception of a damaged package will be charged with an additional return freight and or a restock fee.

 

Yes we do ship worldwide

Just place your order and we will get a quote for you and have your parts delivered.

 

Round the clock expeditions

Check your items/invoice for estimated ship schedule, many items in stock, many items kitted to order, some made to order and some are completely custom.

Shipped orders take 3 to 5 days for standard shipping depending on your location.

Expedited shipping is available on many items.

We support our Customers and Racers!  Critical parts are in stock and are available for Over night and Weekend Delivery when ordered by 6PM PST.

 

Shipping Confirmation

We text and email you a tracking number within 48 hours of your order shipping out, so you can easily track your package(s) from the us to your doorstep.

 

A tracking number will not be available until your item ships.  See schedule above.

 

Your order may qualify for free shipping see the checkout box.

 

Alaska, Hawaii, Puerto Rico and other U.S. Territories

We ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories. For these orders, simply proceed through checkout as usual. When available, you will receive a shipping cost at checkout.

 

NB: When we are able to ship orders to Alaska, Hawaii, Puerto Rico and other U.S. Territories, they will require extra time for delivery and will be charged additional shipping fees. These orders are not eligible for Free Shipping offers.

If you're ordering from any of these areas and do not see a shipping rate after clicking on "Process Order" at checkout, we will contact you within 48hours to inform you if the product can be shipped and provide you with the shipping costs. **Your order will not be processed until we have received your emailed approval of the shipping costs.

If you would like to determine the shipping costs before placing your order, please email us at redsuperchargers@usa.com. Include the items you wish to order and the exact address they will be shipping to. We'll email you a shipping quote for the items you want within 48hours.

 

Signature Against Package Delivery

For your protection and ours, we ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form.   In some cases we will not honor a signature not required and will request other arrangements be made,such as hold at depot or secure delivery location.

NB: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility. We will not cover the cost!

*Items shipped directly from us or the manufacturer may arrive via Fedex, UPS, UPD or USPS.

 

Precise Shipping Address

In order to ensure the validity of each order, we will contact you if your billing and shipping address on the invoice does not match. In certain instances, we may require a copy of the card holders identification and credit card for further validation, and some may require a signed statement by the card holder. Your items will not be shipped if the cardholder cannot be reached, and any additional expedited shipping costs will be the responsibility of the receiver due to the delay. Please include a phone number that the cardholder can be reached to ensure quick processing and delivery times. If you have any concerns regarding this, please feel free to contact us.

Complaints for Shortages and Faulty Parts

Please check invoice for all parts ordered. All claims and shortages must be made within 3 days. Please have your invoice number available.

Complaints For Damaged or Lost Items

If a part is lost (box broken open) or damaged in transit to you, please notify the carrier (UPS, UPD, FedEx, USPS, etc.). Delivery is the responsibility of the carrier.  File a damage report with the delivering carrier.  We suggest if possible  photos should also be taken to further support any claims.

 

Immediately after receiving you order open and inspect your item for any signs of “Concealed Damage”. In the event that you encounter any damage contact the carrier immediately to report the damage. The Carrier should be contacted no later than 48 hours after receipt of the shipment. You will need to retain your copy of the delivery receipt as well as all of the original packaging materials for proper claim documentation. If possible photos should also be taken to further support any claims.  Please contact us if you have had to make a claim with the carrier and provide us with the exact shipment information so we can be prepared to assist in expediting the resolution, as the carrier will contact us.

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